** Full Executive Relocation Package **

One of the premier commercial insurance carriers in the northeast has retained The Carlisle Group seeking to hire a talented Vice President, Head of Claims. The role, reporting to the CEO, will own the full P&L for the entire claims organizations. The client is seeking a talented executive with a strong background in commercial lines with subject matter expertise in auto who would thoroughly enjoy training and leading a talented department.

Vice President, Head of Claims

• Directs and manages the companies’ claims operations with the objective of minimizing the indemnity and expense impact on the combined loss ratio.
• Develops and implements current and long-range departmental objectives, plans and policies to ensure adequate reserve levels and to discharge policyholder liabilities in a timely, efficient and equitable manner.
• Represents the claim operation in relationships with agents, policyholders, vendors and government agencies. Ensures that all claim employees provide prompt, fair and efficient customer service.
• Develops Key performance claims objectives, policies and operating plans for the claims operation, which will provide continued minimization of the claim impact on the combined ratios of companies.
• Ensures the timely, efficient and equitable discharge of policyholder liabilities in accordance with regulatory guidelines and in compliance with established company standards of performance for claim handling.
• Maintains reserve development within company standard and ensures that adverse development is minimized.
• Verifies that all pending claims are reviewed during monthly supervisor review process to ensure that proper reserves are established in a timely manner and to determine that appropriate file development is completed.
• Achieves Allocated Loss Adjustment Expense and Unallocated Loss Adjustment Expense annual budgeted amounts.
• Reviews and approves claim file expenditures and operating expenses to ensure compliance.
• Ensures that the claim department is operating at optimum efficiency as measured by LAE per equivalent claims handled.
• Develops, implements and verifies compliance with company Standards of Performance for claim handling.
• Through periodic Quality Claim Audits of all claims operations, verifies compliance with established regulatory and company guidelines standards.
• Maintains overall responsibility for claims quality management through the Inpoint Claims Monitor system.
• Analyzes quality results and develops action plans to address deficiencies to minimize the impact on the company’s combined loss ratio. Ensures that the handling of serious exposure claims meets all guidelines and informs senior management of emerging exposures.
• Ensures that customer service levels of the claim department positively contribute to the image and profitability of the companies.
• Coordinates and administers the companies’ Consumer Complaint program.
• Manages all staff reporting to this position. Improves performance of subordinates sharing knowledge and expertise.
• Evaluates employees in a constructive manner by providing guidance and direction to subordinates. Encourages maximum performance and self-development.

Experience
Minimum of 15 years claims leadership experience and 10+ years claims technical experience with material experience in Commercial Lines. Commercial Auto claims experience required.

Education
4-year Bachelor’s degree or equivalent work experience. MBA or CPCU preferred.

“This compensation range reflects the company's expectations for this position at the time of posting. Actual pay will be determined based on factors such as relevant experience, alignment with role responsibilities, education, demonstrated skills, and performance during the interview process."

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